Frequently Asked Questions
Everything you need to know about shopping with Levin Furniture & Mattress
What are your delivery options?
We offer several delivery methods including our professional White Glove Delivery, which includes assembly and placement in your room of choice, as well as convenient threshold delivery and store pickup options.
Do you offer financing for large purchases?
Yes, we provide flexible financing options through the Levin Furniture credit card, subject to credit approval. This allows you to pay for your new furniture or mattress over time with monthly payments.
What is your return policy on furniture?
We want you to love your purchase. If you are not satisfied, you may return furniture items within 7 days of delivery or pickup, subject to a restocking fee. Items must be in original, as-delivered condition.
How does the Mattress Sleep Guarantee work?
To ensure you find the perfect fit, we offer a 120-night sleep trial on select mattress sets. We ask that you sleep on your new mattress for at least 30 nights to allow your body to adjust before requesting an exchange.
Can I track my delivery order?
Absolutely. Once your order is scheduled, you can use our online 'Track My Delivery' tool on the day of delivery to see your driver's progress and estimated arrival window.
Do you offer furniture protection plans?
Yes, we offer comprehensive protection plans that cover accidental stains, rips, tears, and burns for several years, giving you peace of mind for your investment.